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Frequently Asked Questions

Does SprinkleReeds offer refunds?

SprinkleReeds cannot offer any refunds for services already mailed.  If you receive a product you did not need on accident, I would invite you to donate it to your local music program.

Do you teach lessons?

Lessons offered by River:

- Oboe Performance

- Oboe Reedmaking

- Violin Performance

-Viola Performance

- Business help/idea exploration/guidance

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Lessons offered by our assistant

- Jazz Piano Performance

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All Lessons are offered online, Unless you are near Akron, OH.

Subscriptions

We offer many Subscription options.

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Please be aware that purchasing a subscription shows an intent to receive that full subscription.  You may not cancel a 2, 4, 6, or 8 month subscription. 

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You may cancel your monthly subscription at anytime via our contact form.

I think there is an issue with my reeds or cane?

Please inspect your products upon receiving.  We will glady assist in replacing anything that is broken or not working at all.  Some reeds are duds due to delivery issues, weather differences, altitude differences, etc, but we need to inspect and verify. The key here is communicating with us within a week of delivery status "delivered".  I will send a you a return label and then replace your order after I receive it for inspection. There is no charge as long as you are courteous and honest.  Our goal is to get you a reed you can play on!

Does Sprinkle work with Band Programs?

YES!  We would love to supply reeds for your band program.  Please reach out and we can send a quote to be approved, an invoice, and then reeds!  SprinkleReeds often times make special deals for schools.  You must help me with any district paperwork so there is no confusion there.

What is the best way to communicate with Sprinkle?

This is only a little personal but helpful for you and me!  I am Autistic so it is best to communicate via any written forms.  Email or text message works much slower.  Please include your order number and name on the order if possible.  I very rarely pick up the phone.  I am here to help!

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Any Negativity will not be responded to.  River does not respond to emails with demands made against company policy.  Your order or cancellation will be processed according to the FAQ guidelines on this page:)

Cancel a Monthly Subscription Form

Please let me know which products you are cancelling and the last order number if you are able. This makes it easier for me! Thank you much!

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Please reach out with any other questions here.

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